A lesson is truly learned only when it reshapes what one does. Writing it down is not enough; it must be converted into habit, so the wiser choice becomes the natural one. That means turning insight into small, clear prompts and simple routines: how to prepare, how to act, how zo check. Onely then, when the same conditions arise, the hand reaches for the right lever without fuss.

Too often, organisations mistake record-keeping for learning. Notes are filed, policies are tweaked, meetings are held, yet daily practice scarcely shifts. Without real practice, gentle checks, and someone to mind the change, the lesson fades with time and turnover. To make it stick, build it into the ordinary moments where decisions are made; teach it, rehearse it, look for it, and reward it, until what once lived on paper becomes skill at the point of need.